Covenant Real Estate Management of Virginia (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website rentcrem.com (“Website”) and use our services.

1. Information We Collect

We may collect the following types of information when you interact with our Website or services:

A. Personal Information

Name, email address, phone number, and mailing address
Tenant or applicant information (e.g., rental history, employment details, income verification)
Payment information (for rent collection or service fees)
Maintenance requests or inquiries

B. Non-Personal Information

IP address, browser type, and device information
Website usage details, including pages visited and time spent on the site
Cookies and tracking technologies (see Section 5)

2. How We Use Your Information

We use the information collected to:

Provide and manage property management services
Process rental applications and tenant screenings
Respond to inquiries, service requests, and maintenance needs
Process payments and manage billing
Improve our Website, services, and customer experience
Send important notifications regarding leases, policies, and updates
Communicate with tenants, property owners, and vendors through email, phone, and SMS/text messaging
Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

With Service Providers & Vendors: To facilitate background checks, payment processing, maintenance requests, and other necessary services. We strictly prohibit our vendors from using any provided information for solicitation purposes.
With Property Owners: If you are a tenant, certain information may be shared with the property owner for lease management purposes.
With Third Parties (Upon Tenant Authorization): We only provide tenant information to third parties when we receive a written authorization to release from the requesting party.
Legal Requirements: If required by law, court order, or to protect our rights, safety, or property.
Business Transfers: In case of a merger, sale, or transfer of our business assets.

4. SMS/Text Messaging Policy

We may send SMS/text messages to tenants, property owners, and vendors for important updates, appointment confirmations, and service notifications. We do not share phone numbers with third parties for marketing purposes, and our vendors are strictly prohibited from using contact information for solicitation. If you wish to opt out of SMS communications, you may reply “STOP” at any time.

5. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage system is 100% secure. Please take precautions when sharing sensitive information.

6. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve services. You can adjust cookie settings in your browser; however, disabling cookies may affect website functionality.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

8. Your Choices & Rights

You have the right to:

Access, correct, or delete your personal information
Opt out of marketing communications at any time
Opt out of SMS/text messaging by replying “STOP”
Request that we limit how your information is used

To exercise these rights, please contact us at Admin@RentCREM.com.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions or concerns about this Privacy Policy, please contact us:
📍 Covenant Real Estate Management of Virginia
📧 Admin@RentCREM.com